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BenQ has determined that a small percentage of new ZOWIE EC-C, FK-C, ZA-C, and S-C series mice are at risk of experiencing disconnection issues after short periods of usage. All affected units were manufactured before January 2022.
An affected mouse may exhibit one or more of the following behaviors:
Note: no other ZOWIE mouse models are part of this program
All C version mice within valid warranty are eligible for this program. Complete the service application by following the below steps.
Step 1 - Find the 13-digit number on the mouse cable label or on the product box
Find the 13 digits of the Serial Number
Step 2 - Prepare the proof of purchase of ZOWIE mouse
Step 3 - Click here to fill in Mouse Special Service form
Step 4 - Application Process Completed
You will receive a confirmation mail if the application is completed.
This replacement will extend the standard warranty coverage of C version mice
The program covers affected mice with valid warranty