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Update Firmware
Update Firmware
(non support 4k, but need to update the firmware to use it)
Re-pairing with the mouse
Notice: If you have multiple U2 mice or dongles, please only plug in one at a time.
Click update to start the firmware update process for the USB dongle and mouse. After completing the update for one device, you can continue updating other devices until all show that they are on the latest version.
note: The firmware version number in the image is for illustration purposes only and is not the final version
No, you must use a Windows system for the update.
The EC-CW is not supported by this upgrade service.
After replugging the device, the software will detect it again. Simply press the update button once more to continue the update. If the software does not recognize the device, please proceed with an RMA request.
They can be used after updating the firmware but will not support 4k. If you need 4k support, you must use the Enhanced receiver purchased through service for pairing.
-Re-download the upgrade software.
-If the update fails, wait until the light stops flashing before retrying.
-Restart the pc.
-Try using a different USB port.
-Run as Administrator.
-Temporarily disable antivirus software.
-Try using another PC.
Click update to start the firmware update process for the USB dongle and mouse. After completing the update for one device, you can continue updating other devices until all show that they are on the latest version.
Unplug the mouse cable and switch to Enhanced Receiver mode.
Press and hold the DPI button for 5 seconds until the DPI red light and the report rate's three white lights flash together.
Replug the enhanced receiver. The mouse should stop flashing, indicating that pairing is complete. The pairing must be completed within 30 seconds.If the pairing is unsuccessful after completing the steps, please try the process again.
No, each Enhanced receiver can only be paired with one mouse at a time.
It depends on the specific model. Please check if your mouse's firmware update supports pairing with other receivers. Note that the EC-CW model cannot be updated and is not compatible with this pairing feature.
No, each mouse can only be paired with one Enhanced receiver at a time.
Yes, the old Enhanced receiver can still be used after updating its firmware. However, please note that it will not support the 4K polling rate. To use the 4K feature, you must use the new Enhanced receiver purchased specifically for this purpose.
