Privacy policy

BenQ Europe – Privacy Notice for All European (EEA) Websites

1. Introduction

2. What is Personal Data

3. Who we are

4. Personal data we process

5. Lawful basis for the processing of personal data

6. Purposes of the processing of personal data

7. Storage of personal data

8. Data sharing with third parties

9. Security Measures

10. Your rights as a data subject

11. Contact us

12. Changes in the privacy policy

13. Complaints

1. Introduction

BenQ Europe B.V. and/or your local BenQ entity (hereinafter called “we” “our”, “us” or “BenQ”), are pleased that you are interested in our company, products and service. It is important to us to protect your personal data you have provided to us. In this privacy policy we will explain how we collect, use, and protect your personal data.

We will also explain which rights you have with regards to your personal data and how you can exercise those rights.

2. What is Personal Data

Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favourite websites or number of users of a site - is not considered personal data.

3. Who we are

This privacy policy is applicable to all personal data processing by us, including all BenQ offices in Europe.

Our registered office address is:

BenQ Europe B.V.
Meerenakkerweg 1-17
5652 AR Eindhoven
The Netherlands

If you have questions about how we process personal data, or would like to exercise your data subject rights, please email us at privacy@benq.eu

4. Personal data we process

We process personal data of you because you’ve given us your data for entering a contract with us, providing you our services, or we received your personal data from third parties in order for us to provide you services and support of our products. Furthermore you might have given us personal data in order for us to customize our services and products based on your preferences and interest.

We process the following personal data:

·         Name and address
·         Contact details (e-mail, telephone number)
·         Company name (as applicable)
·         Company address (as applicable)
·         Payment information (as applicable)

Furthermore when you make use of our products / services we process, depending the use you make of the product / services, the following data that might be seen as personal data:

Technical information, including the Internet Protocol (IP) address used to connect your device to the Internet;
Your browser type and version, time zone setting, browser plug-in types and versions;
Operating system and platform;
Information about your visit, including the Uniform Resource Locators (URL) clickstream to, through, and from our site;
Records about participation in our events, and product information provided for service requests and/or product registration.

Technical Information

In addition, and in order to ensure that each visitor to any of our websites can use and navigate the site effectively, we use tracking software to determine how many users visit our website and how often. We do not use this software to collect personal data or individual IP addresses. The data are used solely in anonymous and /or summarized form.
Our cookies policy, which can be viewed from the home page of each of our web sites, describes in detail how we use cookies.

5. Lawful basis for the processing of personal data

The processing of the personal data is based on the following grounds as defined under Article 6 of the General Data Protection Regulation (GDPR):

Consent
Performance of a contract
Compliance with a legal obligation
Vital interests of data subject or other natural person
Legitimate interest of BenQ or third party

6. Purposes of the processing of personal data

We collect personal data from you for one or more of the following purposes mentioned below:

to provide you with information that you have requested;
to analyze your preference and habits, provide you with information which we think may be relevant to a subject in which you have demonstrated an interest;
to initiate and complete commercial transactions with you, or the entity that you represent, for the purchase of products and/or services;
to fulfil a contract that we have entered into with you or with the entity that you represent;
to fulfil agreements with you for the service and support of our products;
to ensure the security and safe operation of our websites and underlying business infrastructure;
to manage any communication between you and us, and
to understand how our products and services are used or liked, the performance of our brand and events, and optimize our service offerings.

7. Storage of personal data

We store personal data in accordance with our own data retention policy taking into account specific legal requirements, e.g. tax regulation.

8. Data sharing with third parties

We do not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract, providing you services or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products.

Our business partners are subject to their privacy policy. We encourage you to review their privacy policy before the transaction. In particular, all PayPal and Amazon transactions are subject to their respective privacy policies.

In certain cases, we can send you tailored communication on different platforms based on your express consent given to us on the BenQ Website. This may include, inter alia, the ability to build other audiences who are likely to be interested in our products because they are similar to you (commonly known as “lookalike” audiences).

In order to be able to offer this tailored communication, BenQ shares with its advertising partners, such as Google, Facebook, some Personal Data, including contact and order details.

Please note that you have the right to withdraw your consent to direct marketing at any time, as further described in this Policy.

External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Article 28 of the GDPR.

We might share your personal data within the BENQ group, which include (i) BenQ Corporation, a Taiwanese company, (ii) any entity of which 50% or more of its outstanding shares directly or indirectly owned by BenQ Corporation, and (iii)any company with the name "BENQ" as a part of its trade name), who may, subject to your consent, contact you about products, services or other offerings that may be of interest to you in order to fulfill the purposes set forth above.

International Transfer

We may access and process your personal data on a global basis as necessary for the purposes listed in this Policy. To the extent such global processing involves a transfer of personal data to BenQ group companies or third parties located any third countries that have not received a binding adequacy decision, such transfers are subject to (i) standard contractual clauses adopted by competent authority; or (ii) other binding and appropriate transfer mechanisms that provide an adequate level of protection in compliance with GDPR, such as approved binding corporate rules.

9. Security Measures

We take all of the necessary technical and organizational security measures in order to protect your personal data. Your data is stored in a secure operating environment which is not publicly accessible. We also use encryption where feasible to secure personal information in transit. Please be advised, however, although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure. In the unfortunate event that your personally data is compromised, we will notify you in the most expedient time reasonable under the circumstances.

10. Your rights as a data subject

As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please email privacy@benq.eu or use the information supplied in the ‘Contact us’ section below with your request for exercising your right. Your rights are as follows:

The right of access

You may request insight in the personal data we hold about you free of charge. If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious, we reserve the right to refuse them. If answering requests is likely to require additional time or occasions unreasonable expense (which you may have to meet), we will inform you.

The right to rectification

When you believe we hold inaccurate or incomplete personal information about you, you may request us to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.

The right to erasure (the ‘right to be forgotten’)

Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. We will take all reasonable steps to ensure erasure.

The right to restrict processing

You may ask us to stop processing your personal data. We will still hold the data, but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies you may exercise the right to restrict processing:

a)      The accuracy of the personal data is contested
b)      Processing of the personal data is unlawful
c)       We no longer need the personal data for processing but the personal data is required for part of a legal process
d)      The right to object has been exercised and processing is restricted pending a decision on the status of the processing

The right to data portability

You may request a copy of your set of personal data that BENQ processes. We will provide the personal data in a commonly used and machine-readable format. This will be personal data that we have processed based on your consent or for fulfilment of a contractual obligation that we have with you.

The right to object

You have the right to object to our processing of your data where:

·         Processing is based on legitimate interest;
·         Processing is for the purpose of direct marketing;
·         Processing involves automated decision-making and profiling.

Identification

For each request you make we may ask you to identify yourself. The purpose for this is to confirm who you are so that your personal data is not shared with other persons and to ensure that any data changes are made to the correct records.

Withdrawal of your consent

You are always able to withdraw your consent to process your personal data. If you wish to revoke your consent, just let us know via one of the communication channels and we will not process your personal data any longer. This is only applicable on the personal data which is processed with consent.

Terms

We will respond to your requests as soon as possible but no later than one month. If we do not meet this deadline, we will let you know before the expiry of the deadline. It may be that due to the complexity or size of your requests, the response period will be up to three months.

11. Contact us

Any comments, questions or suggestions about this privacy policy or our handling of your personal data should be emailed to privacy@benq.eu Alternatively, you can contact us at our office using the following postal address or telephone numbers:

GDPR Compliance Manager
BenQ Europe B.V.
Meerenakkerweg 1-17
5652 AR Eindhoven
The Netherlands

Phone: +31-88-8889200

12. Changes in the privacy policy

We do our utmost best to keep this privacy statement as accurate and correct as possible. Therefore, it might be necessary to update our statement.

BenQ Europe B.V. reserves the right to make changes at any time and without prior notice. So check regularly if changes have been made.

13. Complaints

Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.

Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to Dutch Data Protection Authority (Autoriteit Persoonsgegevens) . For more information please go to the website of the Autoriteit Persoonsgegevens and the website of the European Data Protection Board for more information.

Last update: 1 May 2024