How do you change the LOD (Lift Off Distance) setting of the mouse?
To change the LOD settings for EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C series, please follow the steps below:
Please disconnect the mouse first. Press and hold the following combination buttons together and re-connecting the mouse through USB.
• For a lower LOD: buttons 4 + 1
• For a medium LOD: buttons 5 + 1
• For a higher LOD: buttons 4 + 1 + 2
The mouse has been working intermittently. Applying force against the mousepad seems to get it back in working order, and the issue does seem slightly diminished at higher DPI settings.
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
1. Clean the sensor lens with a brush.
2. Test the mouse on a different LOD setting. (For EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)
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If the problem persists and the product is still within the warranty period, please contact our support team.
Is there any reason why my mouse doesn't work well on the mousepad I am using?
Test the mouse on a different LOD setting.
An all-black surface is an ideal color for tracking. If the mousepad has a lot of different colors, this sometimes interferes with the sensors.
And also, a dirty mousepad may impact the sensor detection, please use a wet cloth to clean your mousepad regularly.
And also, a damaged mousepad surface will impact the mouse sensor detection as well; if any issue happens, please try the mouse on a different mousepad to clarify the issue.
The LED wheel switches colors randomly without pressing or changing the DPI settings.
The DPI function/indicator should not act in this sporadic manner. If the product is still within the warranty period, please contact our support team.
In the game, when I shoot and try to swap weapons with the mouse wheel quickly, it won't register the movement when scrolling.
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
1. Reinstall the mouse driver.
2. Clean the sensor lens with a brush.
3. Test the mouse on a different Hz setting.
If the problem persists and the product is still within the warranty period, please contact our support team.
The sensor has suddenly become less accurate in game at 1600 dpi. The mouse moves like 400 dpi. What should I do?
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
1. Reinstall the mouse driver.
2. Clean the sensor lens with a brush.
3. Test the mouse on a different LOD setting. (For EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)
To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?
If the problem persists and the product is still within the warranty period, please contact our support team.
When I lift the mouse from my mouse pad then place it back down, the sensor fails to register the mouse for a second or two. What should I do?
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
1. Clean the sensor lens with a brush.
2. Test the mouse on a different surface/mousepad.
3. Test the mouse on a different LOD setting. (For EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)
To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?
4. Reinstall the mouse driver.
If the problem persists and the product is still within the warranty period, please contact our support team.
When moving the mouse on the mousepad, sometimes there is lag. But when I rotate the mousepad and swipe in the same place, it works fine again. What should I do?
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
The mouse works fine when moving up or down, but when the mouse pointed to all other directions, the sensor lags, stops entirely or moves at 1/3 the speed. What should I do?
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
