How do you change the LOD (Lift Off Distance) setting of the mouse?
To change the LOD settings for EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C series, please follow the steps below:
Please disconnect the mouse first. Press and hold the following combination buttons together and re-connecting the mouse through USB.
• For a lower LOD: buttons 4 + 1
• For a medium LOD: buttons 5 + 1
• For a higher LOD: buttons 4 + 1 + 2
The mouse has been working intermittently. Applying force against the mousepad seems to get it back in working order, and the issue does seem slightly diminished at higher DPI settings.
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
1. Clean the sensor lens with a brush.
2. Test the mouse on a different LOD setting. (For EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)
To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?
If the problem persists and the product is still within the warranty period, please contact our support team.
The LED wheel switches colors randomly without pressing or changing the DPI settings.
The DPI function/indicator should not act in this sporadic manner. If the product is still within the warranty period, please contact our support team.
Tracking randomly stops, and sometimes the mouse disconnects and LED turns OFF. I have to reconnect the mouse. How can I fix this problem?
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
1. Reinstall the mouse driver.
2. Clean the sensor lens with a brush.
3. Test the mouse on a different LOD setting. (For EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)
To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?
If the problem persists and the product is still within the warranty period, please contact our support team.
