Please follow these steps:
1. Ensure that the cables are directly connected from your PC to the monitor.
Avoid using splitters or adapters to prevent compatibility issues.
2. Reset your monitor through the menu: System > Reset > Reset All > YES.
3. Verify that the ECO Setting is set to OFF: System > ECO Setting > OFF.
(Note: Enabling ECO Setting disables the DDC/CI function.)
4. Confirm that the DDC/CI setting is set to ON: System > Other Setting > DDC/CI
> ON. This protocol is essential for communication between the PC and monitor.
(Note: XL-X models have this ON by default.)
5. Check if your XL Setting to Share software is the latest version: Run XL Setting to
Share > Settings > Software Updates > Check Update.
6. Update your Graphics Card drivers to the latest version.
7. Ensure that the XL Setting to Share (.exe) file is unzipped and not running inside
a zipped file.
If the software still doesn’t detect your XL monitor after completing the above steps, please contact our customer service team for further assistance.
To help our engineers investigate the issue effectively, please provide Log files. To export logs, navigate to Settings > Basic Settings > Technical Support > Export Logs within the software.