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ZOWIE by BenQ - Europe respects your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.
I sometimes feel headaches or eyes soreness while using the monitor. What can be adjusted to alleviate the discomfort if I feel unwell?
Since everyone is unique, and have different vision conditions and sensation on color and brightness. Thus, The cause of the discomfort to everyone may be very different. Even if the monitor has the same settings and displays the same image, some people may feel uncomfortable, while others may not. Following are a few tips, and we suggest you can try to adjust to alleviate the discomfort condition:
When I use the monitor with AMA function , its leaves a shade when scrolling the page, when turning OFF the AMA , the shadows issue doesn't happened. Is there any advice you can provide?
That is Overdrive/Response Time Compensation (RTC) function in RL/XL series. This technology is based on applying an over-voltage to the liquid crystals to motivate them into their orientation faster. We will usually quote a "grey to grey" (G2G) response time figure on displays using this technology since they are normally the fastest transitions available.
Since an official response time spec is not available anymore, what other response related spec should I check if I’m comparing your monitors with models from other brands?
There is always a trade off between overdriving the panel to make it faster which results in bad display quality. XL series fully leverage the panel fast response, but also considering an optimized setting for the overall experience. It is suggested that you can check other user's sharing on website, or test it by yourself in person which would be ideal.
This monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount or arm bracket. Please use M4x10mm screws and possible wall mount adapter accessory when doing the installation. Please check with the wall mount/arm kit vendor or check with ZOWIE RMA for further assistance if any.
Why my monitor doesn't work after creating a custom resolution to overclock the hz of the monitor?
Any custom resolution/Hz setting may damage your monitor due to out of the operation range different from what the monitor has been designed for, and it may make your monitor out of warranty accordingly.
How do I set the monitor's refresh rate to the highest value as the monitor spec claimed (EX: 144, 165, 240, 280, 360, 400, 540, 600Hz)?
Please check the following steps:
A. Models with 144/165Hz:
For the newer models only with HDMI / DP port, please use a HDMI 1.4 / 2.0 cable or DP 1.2a cable that came with the monitor.
For the older models with DVI / DP port, please use a DVI-Dual Link cable or DP 1.2a that came with the monitor.
Make sure to update to the latest graphics card driver version.
B. Models with 240/280Hz:
Make sure to use an HDMI 2.0 or DP 1.2a cable.
If an HDMI 2.0 cable is used, make sure to connect to the correct HDMI 2.0 port.
If a DP 1.2a cable is used, make sure to use the one bundled by BenQ.
Make sure to update to the latest graphics card driver version.
Make sure that your graphics card supports 240/280Hz.
C. Models with 360/400Hz:
Make sure to use a DP 1.4 cable that comes with the monitor.
Make sure to update to the latest graphics card driver version.
Make sure that your graphics card supports 360/400Hz.
D. Models with 540/600Hz:
Make sure to use the DP 1.4/HDMI 2.1 cable that came with the monitor.
Make sure to update to the latest graphics card driver version.
Make sure you are running Windows 11 and that it is up to date. (Please note that Windows 10 has a limit of 500Hz.)
Make sure that your graphics card supports 540/600Hz.
If you are running Win 10, follow this: Setting > System > Display > Advanced Display Settings > Display Adapter Properties. Then click the “Monitor” tab, choose your preferred resolution and refresh rate from the “Screen Refresh Rate” list, and click “OK.”
If you are running Win 11, follow this: Setting > System > Display > Advanced Display > Display information > Then choose your preferred refresh rate.
Or you can do the setting via the GPU control panel;
If it is NVIDIA GPU, please open the NVIDIA control panel, and then head to “Change Resolution” tab under the “Display” option, and then choose your preferred resolution under “PC (not Ultra HD, HD, SD)”, and choose your preferred refresh rate under “refresh rate” option.