My monitor has DP and DVI-Dual Link ports support 120hz (such as XL2411P, XL2430, XL2720), can I use video adapters such as HDMI to DP, or HDMI to DVI Dual Link to be a workaround solution to achieve 120hz on console?
I sometimes feel headaches or eyes soreness while using the monitor. What can be adjusted to alleviate the discomfort if I feel unwell?
What is the optimal Hz performance for users to turn on the "DyAc", "DyAc+" or "Blur Reduction" function in the OSD?
The optimized performance of the "DyAc" or "Blur Reduction" function is when your system could support the refresh rate above 100Hz and stably output above 100 fps. If you want to enable this function, we suggest that your system should be able to support 100Hz above and output more than 100 fps stably.
I don't like default color settings, what should I do?
The default color mode is "FPS1" mode, which is fine-tuned for scenes in CS:GO.
*in some regions, the default color is set to "ECO" mode to meet the regulatory requirements.
*For XL-X models, "FPS1" mode is fine-tuned for CS2.
If your preference is far from those preset settings, you may try the “Standard" mode color first and further customize it to your preferred settings.
We highly encourage you to contact us on social media if you need further assistance.
...My Laptop or graphic card doesn't have a DP port, can I buy an adapter for running 144Hz, 240Hz, 360Hz or higher Hz?
It is highly unrecommended to use 3rd party video cable/adapters as not all of them have been tested and there could be compatibility problem, especially different cables spec and quality may vary. Please feel free to contact our online service for more assistance.
Can I use any adapter to switch signals or different port types between the monitor and connected devices?
We do not recommend using 3rd party switchers or adapters as not all of them have been tested and there could be a compatibility issue, especially when different cable differ in specifications and quality. Please feel free to contact our online service team for more assistance.
When I use the monitor with AMA function , its leaves a shade when scrolling the page, when turning OFF the AMA , the shadows issue doesn't happened. Is there any advice you can provide?
Why don’t you share response times for XL and RL models on your website anymore?
Since an official response time spec is not available anymore, what other response related spec should I check if I’m comparing your monitors with models from other brands?
Are all ZOWIE monitors or only certain models mercury free?
Which models are compatible with PS5 and Xbox Series X/S for Variable Refresh Rate (VRR)?
Please refer to the Variable Refresh Rate (VRR) models listed below.
...Is there any model that can support Display Pilot?
Which version of NVIDIA driver supports monitor 3D function?
Does my monitor support NVIDIA G-Sync Compatible?
Currently, only XL2540 & XL2740 are listed as G-Sync Compatible monitors.
For the latest G-Sync Compatible monitor list, please visit NVIDIA's website for the latest update.
But if your ZOWIE monitor has Adaptive-Sync / FreeSync Premium function, you can still enable the VRR feature with NVIDIA graphic cards.
Learn more about Variable Refresh Rate (FreeSync Premium / G-Sync Compatible / Adaptive-Sync):
...What VESA mount should I use on this monitor?
Does this monitor support 220V or 110V?
Does this monitor have speaker?
Which models are compatible with PS5 and Xbox Series X for 1080p @ 120hz?
When playing LOL, CF, CS:GO or OW, I can see red and blue color stack ghosting on the display. How to fix it?
Why can't I turn on my monitor?
Why does my monitor keep showing 'No Signal Detected' even though the DisplayPort cable is connected properly, and what should I do?
Please check the followings:
1. Press the monitor's OSD control keys or 5-way controller and check the Input
options to see if DisplayPort is selectable. If DisplayPort is not selectable,
please ensure the DisplayPort cable is properly connected to both devices.
2. If the DisplayPort option is selectable but no signal appears on the screen,
unplug the cable and plug it back in to allow the monitor to re-detect the
connection.
3. If the issue persists, try connecting the monitor using HDMI to confirm that
the monitor functions correctly, then attempt the DisplayPort connection again.
4. Ensure you have updated to the latest graphics card driver and motherboard
BIOS version. If you cannot update the driver while connected via DisplayPort
due to no signal, switch connections to HDMI if possible.
5. If possible, test the monitor with multiple devices using DisplayPort and verify
that at least one device shows a signal. Trying different DisplayPort cables and
cross-testing the cable with other devices may also help.
6. If the problem occurs suddenly after normal DisplayPort usage, use HDMI to
ensure that DisplayPort is set to a resolution and refresh rate supported by the
monitor.
If none of the above steps resolve the issue, the monitor may need inspection. Please contact our customer service team for further assistance.
...The monitor shows random colors onscreen when I use an S Switch. What can I do?
Please refer to the following steps:
Why my monitor doesn't work after creating a custom resolution to overclock the hz of the monitor?
How do I set the monitor's refresh rate to the highest value as the monitor spec claimed (EX: 144, 165, 240, 280, 360, 400, 540, 600Hz)?
Please check the following steps:
A. Models with 144/165Hz:
B. Models with 240/280Hz:
C. Models with 360/400Hz:
D. Models with 540/600Hz:
Or you can do the setting via the GPU control panel;
If it is NVIDIA GPU, please open the NVIDIA control panel, and then head to “Change Resolution” tab under the “Display” option, and then choose your preferred resolution under “PC (not Ultra HD, HD, SD)”, and choose your preferred refresh rate under “refresh rate” option.
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