How do you change the LOD (Lift Off Distance) setting of the mouse?
To change the LOD settings for EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C series, please follow the steps below:
Please disconnect the mouse first. Press and hold the following combination buttons together and re-connecting the mouse through USB.
• For a lower LOD: buttons 4 + 1
• For a medium LOD: buttons 5 + 1
• For a higher LOD: buttons 4 + 1 + 2
...How do you disable "Enhance pointer precision" from the mouse properties?
a. Control Panel > Mouse
b. Pointer Options > Uncheck Enhance pointer precision
How to reinstall the mouse driver?
a. Control Panel > Mouse > Device Manager
b. Expand Mice and other pointing devices > Right click HID-compliant mouse and select uninstall
c. Restart PC
How can I tell the current DPI and Report rate?
How can I change click response time?
For EC-CW series, U2:
To change click response time settings, please follow the steps below:
Wireless mode: power off the mouse first. Press and hold the shown button and power button on the mouse at the same time.
Wired mode: power off and disconnect the mouse first. Press and hold the indicated button and re-connect the mouse at the same time.
What does the color of the LED indicator mean on the enhanced wireless receiver?
How can I check the battery level for my wireless mouse?
To check the battery power level, switch to 
or 
mode from the bottom of the mouse. Alternatively, charge the mouse. The power LED indicators on the mouse will light up and show the battery power level.
How can I charge the wireless mouse?
Use the included USB-C cable or pogo pin that ships with the enhanced wireless receiver.
Is the center ring-shaped skate compatible wired ZOWIE mice?
No, this skate is only found on wireless ZOWIE mice and isn't compatible with wired models.
How can I change the DPI and polling rate on ZOWIE wireless mice?
The DPI and the polling rate button is on the bottom of all ZOWIE wireless mouse models.
U2:
Press button 6 to switch DPI to your preference: 400/800/1000/1200/1600/3200
Press button 7 to switch the polling rate to your preference: 125Hz/500Hz/1000Hz
...How do I register the mouse for warranty?
At this moment, product registration is not available. Please keep a copy of the invoice/receipt for the time being. This will act as proof of purchase if you encounter a problem in the future.
I am experiencing a double click on my mouse.
It is likely that the spring inside the switch box has lost tension. If the product is still within the warranty period, please contact our support team.
How do you replace the mousefeet?
1. Find the groove at the edge of the mousefeet.
2. Use the groove to remove the old mousefeet with a flathead screwdriver, pen, or blade.
3. Clean dust or stains along the groove with an alcohol swab.
4. Align with the mouse grooves and gently attach the feet. (No need to press it hard by hand)
5. Flip the mouse right-side up and onto a flat desk or hard surface.
6. Hold the mouse with both hands, press down with an average force, and slightly glide the mouse left and right to finish the process.
...Is the charging speed through the Pogo pin the same as with USB-C?
Yes, it is the same charge speed.
I lost my charging cable, so can I use any USB-C cable on the enhanced receiver and wireless mouse?
While we strongly recommend you use the included USB-C cable for charging, if you indeed lost it then any certified USB-C cable will suffice. However, we cannot warrant the performance of third party cables.
Is it a problem if the wireless keeps charging with the USB-C cable or Pogo pin?
There is no problem if the battery charges entirely and the device remains plugged in for up to 48 hours. However, keeping devices in a charging state for longer than that regularly can degrade battery performance.
Can I use a single USB dongle or enhanced receiver with both wireless mouses at the same time?
No, each USB dongle and enhanced receiver only can pair with a single mouse.
What is the red mark on front of the mouse for?
That's where the antenna array for wireless operation is located. Please do not cover or paint over this marking so as to ensure optimal performance.
Where can ZOWIE mice be purchased?
Please visit our WHERE TO BUY page for more information.
The middle mouse button (wheel) is not working in Windows, but the click is normal and not loose. Is this problem due to windows, hardware, or the mouse button?
Please test the unit on another PC and/or USB-port. If the problem persists, there may be an issue with the switch in Button 3. If the product is still within the warranty period, please contact our support team.
The mouse is not active when booting up the computer, I've already tried on different USB ports.
Please test the unit on another PC. If the problem persists, there may be an issue with the PCB or cable.
If the product is still within the warranty period, please contact our support team.
I have the mouse wheel bound to JUMP in the game, and it jumps randomly even without touching the wheel, or when placing the mouse down after movement across the pad.
Please test the unit on another PC and/or USB-port. If the symptom remains and the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA) for further assistance.
The mouse button is stuck as if it is being held down the entire time.
There may be an issue with the switch. If the product is still within the warranty period, please contact our support team.
The scroll is loose and makes sounds when moving the mouse quickly.
The wheel may shift slightly as to keep good level of flexibility when it is rolling, but it should not affect the function and performance. And also, the mouse wheel worn out time by time.
If your mouse is still within warranty period, and you think the sound/losseness is at an unreasonal level, or even impacts the performance, please contact us (ZOWIE website/Support/Contact/RMA) for further assistance.
My mouse isn't recognized by the PC. The message says "Unknown USB-Device".
a. Please reinstall the mouse driver (windows device manager) and try again.
b. Test the unit on another PC and/or another USB-port.
c. Please try to remove mouse driver software of other brands if any are installed, as to avoid driver conflicts to windows USB driver.
If the problem persists, please contact us (ZOWIE website/Support/Contact/RMA).
The cursor is stuck at the screen edge and won't move back to the screen area without disconnecting and reconnecting the USB plug.
Please test the unit on another PC and/or USB-port. If the symptom remains and the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA) for further assistance.
What should I do if the mousefeet skates have fallen off?
There is a spare set of skates in the original retail packaging. Additional mousefeet can be purchased from BenQ or a retailer.
The new mouse is not even on a flat surface and unsteady when clicking.
Please inspect the mousefeet. If there are irregularities, use the spare set to replace the current one. If that does not prove successful, then it is abnormal, please contact us (ZOWIE website/Support/Contact/RMA) for further assistance.
How to change mousefeet?
The scroll wheel is making noise and the wheel button does not register when clicking.
This is abnomal, suggest to use air blower to clean the scroll wheel and the gap around the wheel in case any particle is stuck; if the mouse is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).
The scroll wheel frequently gets stuck when clicking on the wheel button.
This is abnormal, you can try to use an air blower to clean the scroll wheel and the gap around the wheel in case any particle stuck; if the mouse is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).
The scroll wheel gets stuck and is stiff when scrolling up and down.
This is abnormal, you can try to use an air blower to clean the scroll wheel and the gap around the wheel in case any particle stuck; if the mouse is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).
My cursor skipping and /or stuttering, what can I do to solve this issue?
1. Using a wet napkin or baby wipe, clean the (outside) sensor of the mouse.
2. Using a wet napkin or baby wipe, clean your mousepad and make sure it is free of any debris. Make sure to never use a shampooing agent, as this could make the issue worse.
3. Unplug and plug the mouse again.
4. Try to connect to other USB ports of your PC.
5. Remove driver of other gaming mouse driver (software) as to check if other mouse software is causing a conflict.
6. Uninstall and then reinstall the USB mouse driver by windows device manager.
7. Try it on another PC and mousepad if possible.
8. Test the mouse on a different LOD setting.
If the problem persists and the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).
The cursor moves erratically or rapidly around the screen.
Please test the unit on another PC and/or another USB-port, and follow these troubleshooting steps:
1. Clean the sensor lens with a brush.
2. Test the mouse on a different LOD setting. (For EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)
To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?
If the problem persists and the product is still within the warranty period, please contact our support team.
After plugging in my mouse to a PC, the mouse disconnects from the system after a while.
1. Please try another USB-port and/or PC, and also remove and then reinstall the USB mouse driver by windows device manager.
2. please update the motherboard driver
If the problem persists and the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).
The side buttons do not work properly and need to be pressed unreasonably hard to function.
This is abnormal, if the mouse is till within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).
The left/right/side button has stopped working.
There may be an issue with the switch or the PCB. If the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).
The cursor on the screen shakes and starts moving on its own without touching the mouse or with my hand just resting on it.
If two mice are connected to the PC at the same time, please unplug one mouse and check if the symptom persists.
If using only one mouse, please test the unit on another PC and/or USB-port.
Also, please follow these troubleshooting steps:
1. Use compressed air to eject any particles that may be interfering with the sensor.
2. Clean the sensor lens with a brush.
3. Test the mouse on a different LOD setting. For EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)
To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?
If the problem persists and the product is still within the warranty period, please contact our support team.
When I do fast swipes or angle changes in the game, my mouse disconnects from Windows, then they reconnect.
If a USB-hub is being used, it may be causing a power shortage. Please disconnect from it and try again.
If not, please try another computer and/or USB-port and follow these troubleshooting steps:
1. Clean the sensor with a brush.
2. Test the mouse on a different LOD setting. (For EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)
To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?
If the problem persists and the product is still within the warranty period, please contact our support team.
The mouse has been working intermittently. Applying force against the mousepad seems to get it back in working order, and the issue does seem slightly diminished at higher DPI settings.
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
1. Clean the sensor lens with a brush.
2. Test the mouse on a different LOD setting. (For EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)
To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?
If the problem persists and the product is still within the warranty period, please contact our support team.
The mouse wheel is extremely sensitive when lifting it up and placing it down.
There may be an issue with the scroll sensor. If it has any performance or function degradation, please contact us (ZOWIE website/Support/Contact/RMA) if the product is still within the warranty period.
Is there any reason why my mouse doesn't work well on the mousepad I am using?
Test the mouse on a different LOD setting.
An all-black surface is an ideal color for tracking. If the mousepad has a lot of different colors, this sometimes interferes with the sensors.
And also, a dirty mousepad may impact the sensor detection, please use a wet cloth to clean your mousepad regularly.
And also, a damaged mousepad surface will impact the mouse sensor detection as well; if any issue happens, please try the mouse on a different mousepad to clarify the issue.
The LED wheel switches colors randomly without pressing or changing the DPI settings.
The DPI function/indicator should not act in this sporadic manner. If the product is still within the warranty period, please contact our support team.
How come my mouse is not working well on a desk surface?
The ZOWIE mouse sensor needs a mousepad for the best performance.
There is no LED indicator when the DPI setting is set to 1600.
The blue LED may be defective. If the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).
In the game, when I shoot and try to swap weapons with the mouse wheel quickly, it won't register the movement when scrolling.
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
1. Reinstall the mouse driver.
2. Clean the sensor lens with a brush.
3. Test the mouse on a different Hz setting.
If the problem persists and the product is still within the warranty period, please contact our support team.
Tracking randomly stops, and sometimes the mouse disconnects and LED turns OFF. I have to reconnect the mouse. How can I fix this problem?
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
1. Reinstall the mouse driver.
2. Clean the sensor lens with a brush.
3. Test the mouse on a different LOD setting. (For EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)
To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?
If the problem persists and the product is still within the warranty period, please contact our support team.
The sensor has suddenly become less accurate in game at 1600 dpi. The mouse moves like 400 dpi. What should I do?
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
1. Reinstall the mouse driver.
2. Clean the sensor lens with a brush.
3. Test the mouse on a different LOD setting. (For EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)
To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?
If the problem persists and the product is still within the warranty period, please contact our support team.
My mouse freezes randomly and the DPI fluctuates occasionally. What should I do?
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
1. Reinstall the mouse driver.
2. Clean the sensor lens with a brush.
3. Test the mouse on a different Hz setting.
If the problem persists and the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).
When I lift the mouse from my mouse pad then place it back down, the sensor fails to register the mouse for a second or two. What should I do?
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
1. Clean the sensor lens with a brush.
2. Test the mouse on a different surface/mousepad.
3. Test the mouse on a different LOD setting. (For EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)
To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?
4. Reinstall the mouse driver.
If the problem persists and the product is still within the warranty period, please contact our support team.
When moving the mouse above a certain speed, it starts sensing the movement incorrectly or gets stuck.
Personal settings such as Windows sensitivity, in-game sensitivity, DPI, & mousepad surface may be the reason for this occurrence. Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
If the problem persists and the product is still within the warranty period, please contact our support team.
When moving the mouse on the mousepad, sometimes there is lag. But when I rotate the mousepad and swipe in the same place, it works fine again. What should I do?
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
The mouse works fine when moving up or down, but when the mouse pointed to all other directions, the sensor lags, stops entirely or moves at 1/3 the speed. What should I do?
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
Why does my wireless mouse randomly lag or stuck, how do I fix it?
Please follow the steps as follows:
1. When you are connecting via 4K enhanced receiver: (Please refer to the photo below and the user manual for more detailed information.
a. Keep the mouse and the receiver aligned in the center for optimal performance.
b. For optimal performance, use the mouse approximately 20 cm away from the receiver at an angle of 50 degrees (left and right).
c. Keep the receiver at least 50 cm away from other possible signal interference such as wireless routers.
...How do I pair my ZOWIE wireless mouse with the enhanced receiver?
There are 2 ways of pairing method as below:
1. Please switch the power knob to enhanced wireless receiver mode without a USB cable connection.
2. Press and hold Button 12 (DPI switch button) for 5 seconds first, then the mouse will enter the pairing mode.
3. When the LED flashes from the indicators of report rate, DPI, and power, it means the mouse has entered the pairing mode. Then please release the button and go to the next step.
4. Connect the enhanced wireless receiver to the PC or NB.
Note: Please complete the pairing within 30 seconds.
Note: The indicator will stop flashing when pairing is successful.
5. Pairing complete.
...