Can I clean my mouse by alcohol?
It is suggested to use baby wipe (non-alcohol) or wet towel to clean your mouse surface; please do not use shampoo or alcohol or otherwise you may damage the surface coating; and also, when you clean by wet cloth, please avoid water going inside the mouse, or it will damage the circuit inside the mouse.
Learn moreHow do you change the LOD (Lift Off Distance) setting of the mouse?
How do you disable "Enhance pointer precision" from the mouse properties?
Learn more
How do you adjust the report (polling) rate (Hz)?
Make sure the mouse is UNPLUGGED.
Learn moreHow to reinstall the mouse driver?
Can I change the default setting of the side buttons (Button 4 & Button 5) in Windows, Mac or in Games?
How do I adjust DPI and report rate for ZOWIE mice?
The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.
Learn moreHow can I tell the current DPI and Report rate?
Is there a good way to wrap around or bundle up the cable that prevents internal breakage while it's in storage?
How do I confirm if my mouse has potential double click risk based on the announcement?
Please provide the S/N to BenQ or the Retailer for verification. Risk groups are serial numbers beginning with GBFBGxxxxxxxx and GBWCFxxxxxxxx.
Learn moreHow do I register the mouse for warranty?
I am experiencing a double click on my mouse.
How do you replace the mousefeet?
Where can ZOWIE mice be purchased?
The middle mouse button (wheel) is not working in Windows, but the click is normal and not loose. Is this problem due to windows, hardware, or the mouse button?
The mouse is not active when booting up the computer, I've already tried on different USB ports.
I have the mouse wheel bound to JUMP in the game, and it jumps randomly even without touching the wheel, or when placing the mouse down after movement across the pad.
The mouse button is stuck as if it is being held down the entire time.
The scroll is loose and makes sounds when moving the mouse quickly.
My mouse isn't recognized by the PC. The message says "Unknown USB-Device".
The cursor is stuck at the screen edge and won't move back to the screen area without disconnecting and reconnecting the USB plug.
What should I do if the mousefeet skates have fallen off?
The new mouse is not even on a flat surface and unsteady when clicking.
The scroll wheel is making noise and the wheel button does not register when clicking.
The scroll wheel frequently gets stuck when clicking on the wheel button.
The scroll wheel gets stuck and is stiff when scrolling up and down.
My cursor skipping and /or stuttering, what can I do to solve this issue?
The cursor moves erratically or rapidly around the screen.
After plugging in my mouse to a PC, the mouse disconnects from the system after a while.
I seem to have a problem with my mouse cable, and the mouse doesn't work anymore.
Please test the unit on another PC and/or another USB-port. If the problem still persists, please contact us (ZOWIE website/Support/Contact/RMA), we would like to know more details of the issue you mentioned, and then provide assistance accordingly.
Learn moreThe side buttons do not work properly and need to be pressed unreasonably hard to function.
The left/right/side button has stopped working.
The mouse has been working intermittently. Applying force against the mousepad seems to get it back in working order, and the issue does seem slightly diminished at higher DPI settings.
The mouse wheel is extremely sensitive when lifting it up and placing it down.
The LED wheel switches colors randomly without pressing or changing the DPI settings.
In comparison to the right button, the left button makes a strange sound and feels different when clicking.
Both buttons should have the same actuation feedback. If one sound is different from the other, it is possible due to the manufacturing tolerance, or our adjustment in our production as to make a consistent clicking feeling (consistent sound is not our main focus).
Learn moreThere is no LED indicator when the DPI setting is set to 1600.
In the game, when I shoot and try to swap weapons with the mouse wheel quickly, it won't register the movement when scrolling.
My mouse freezes randomly and the DPI fluctuates occasionally. What should I do?
When I lift the mouse from my mouse pad then place it back down, the sensor fails to register the mouse for a second or two. What should I do?
When moving the mouse above a certain speed, it starts sensing the movement incorrectly or gets stuck.
